淘宝开放平台

请求地址：

环境	HTTP请求地址	HTTPS请求地址
正式环境	http://gw.api.taobao.com/router/rest	https://eco.taobao.com/router/rest

公共请求参数：

名称	类型	是否必须	描述
method	String	是	API接口名称。
app_key	String	是	TOP分配给应用的AppKey。
target_app_key	String	否	被调用的目标AppKey，仅当被调用的API为第三方ISV提供时有效。
sign_method	String	是	签名的摘要算法，可选值为：hmac，md5。
sign	String	是	API输入参数签名结果，签名算法介绍请点击这里。
session	String	否	用户登录授权成功后，TOP颁发给应用的授权信息，详细介绍请点击这里。当此API的标签上注明：“需要授权”，则此参数必传；“不需要授权”，则此参数不需要传；“可选授权”，则此参数为可选。
timestamp	String	是	时间戳，格式为yyyy-MM-dd HH:mm:ss，时区为GMT+8，例如：2015-01-01 12:00:00。淘宝API服务端允许客户端请求最大时间误差为10分钟。
format	String	否	响应格式。默认为xml格式，可选值：xml，json。
v	String	是	API协议版本，可选值：2.0。
partner_id	String	否	合作伙伴身份标识。
simplify	Boolean	否	是否采用精简JSON返回格式，仅当format=json时有效，默认值为：false。

名称	类型	是否必须	示例值	更多限制	描述
buyer_login_id	String	必须	tom		买家登录帐号
issue_id	Number	必须	1122339900		纠纷id

名称	类型	示例值	描述
result_object	IssueDetailOpenApiDto	详细参考如下	返回结果集
└ after_sale_warranty Boolean false 是否售后宝纠纷 └ buyer_login_id String tom 买家登录帐号 └ buyer_return_logistics_company String DHL 买家退货物流公司 └ buyer_return_logistics_lp_no String 112233 退货物流订单LP单号 └ buyer_return_no String 334455 买家退货单号 buyer_solution_list SolutionApiDto [] 详细参考如下买家协商方案 └ buyer_accept_time String 2018-12-13 23:10:20 买家接受时间 └ content String test 内容 └ is_default Boolean true 是否是默认方案 └ gmt_create String 2018-12-13 23:10:20 方案创建时间 └ gmt_modified String 2018-12-13 23:10:20 最后修改时间 └ id Number 445566 方案id └ issue_id Number 776655 纠纷id └ logistics_fee_amount Number 1.01 退货运费金额 └ logistics_fee_amount_currency String USD 退货运费币种 └ logistics_fee_bear_role String seller 运费承担方：seller、buyer、platform └ order_id Number 1122334455 订单id └ reached_time String 2018-12-13 23:10:20 达成时间 └ reached_type String negotiation_consensus 方案达成类型：协商一致negotiation_consensus、平台仲裁platform_arbitrate、卖家响应超时seller_reponse_timeout └ refund_money String 1.01 退款金额本币 └ refund_money_currency String USD 本币币种 └ refund_money_post String 1.01 退款金额美金 └ refund_money_post_currency String 1 refundMoneyPostCurrency └ seller_accept_time String 2018-12-13 23:10:20 卖家接受时间 └ solution_owner String cn123 方案提出者 └ solution_type String refund 方案类型：退款refund、退货退款return_and_refund └ status String wait_buyer_and_seller_accept 方案状态待买卖家双方接受wait_buyer_and_seller_accept,待买家接受wait_buyer_accept,待卖家接受wait_seller_accept,达成reached,买家拒绝buyer_refused,卖家接受买家拒绝(针对平台方案)seller_accept_and_buyer_refused,退货阶段,卖家上升仲裁,平台给方案,之前达成的方案改成此状态reach_cancle,执行perform └ version Number 2 版本号 └ gmt_create String 2018-12-13 23:10:20 纠纷创建时间 └ id Number 112233 纠纷id └ issue_reason String 1122334455 纠纷原因 └ issue_reason_id Number 11 纠纷原因id └ issue_status String processing 纠纷状态处理中 processing、纠纷取消canceled_issue、纠纷完结,退款处理完成finish └ order_id Number 22233 订单id └ parent_order_id Number 332222 父订单id platform_solution_list SolutionApiDto [] 详细参考如下平台方案集合 └ buyer_accept_time String 2018-12-13 23:10:20 买家接受时间 └ content String test 内容 └ is_default Boolean true 是否是默认方案 └ gmt_create String 2018-12-13 23:10:20 方案创建时间 └ gmt_modified String 2018-12-13 23:10:20 最后修改时间 └ id Number 445566 方案id └ issue_id Number 112233 纠纷id └ logistics_fee_amount Number 1.01 退货运费金额 └ logistics_fee_amount_currency String USD 退货运费币种 └ logistics_fee_bear_role String seller 运费承担方：seller、buyer、platform └ order_id Number 1122334455 订单id └ reached_time String 2018-12-13 23:10:20 达成时间 └ reached_type String negotiation_consensus 方案达成类型：协商一致negotiation_consensus、平台仲裁platform_arbitrate、卖家响应超时seller_reponse_timeout └ refund_money String 1.01 退款金额本币 └ refund_money_currency String USD 本币币种 └ refund_money_post String 1.01 退款金额美金 └ refund_money_post_currency String 1 refundMoneyPostCurrency └ seller_accept_time String 2018-12-13 23:10:20 卖家接受时间 └ solution_owner String cn123 方案提出者 └ solution_type String return_and_refund 方案类型：退款refund、退货退款return_and_refund └ status String wait_buyer_and_seller_accept 方案状态待买卖家双方接受wait_buyer_and_seller_accept,待买家接受wait_buyer_accept,待卖家接受wait_seller_accept,达成reached,买家拒绝buyer_refused,卖家接受买家拒绝(针对平台方案)seller_accept_and_buyer_refused,退货阶段,卖家上升仲裁,平台给方案,之前达成的方案改成此状态reach_cancle,执行perform └ version Number 2 版本号 └ product_name String test 产品名称 └ product_price String 1.01 产品价格 └ product_price_currency String USD 产品价格币种 └ refund_money_max String 10.00 退款上限 └ refund_money_max_currency String USD 退款上限币种 └ refund_money_max_local String 10.00 退款上限当地货币 └ refund_money_max_local_currency String USD 退款上限当地货币币种 seller_solution_list SolutionApiDto [] 详细参考如下卖家协商方案 └ buyer_accept_time String 2018-12-13 23:10:20 买家接受时间 └ content String test 内容 └ is_default Boolean true 是否是默认方案 └ gmt_create String 2018-12-13 23:10:20 方案创建时间 └ gmt_modified String 2018-12-13 23:10:20 最后修改时间 └ id Number 445566 方案id └ issue_id Number 1.01 纠纷id └ logistics_fee_amount Number 1.01 退货运费金额 └ logistics_fee_amount_currency String USD 退货运费币种 └ logistics_fee_bear_role String seller 运费承担方：seller、buyer、platform └ order_id Number 1122334455 订单id └ reached_time String 2018-12-13 23:10:20 达成时间 └ reached_type String negotiation_consensus 方案达成类型：协商一致negotiation_consensus、平台仲裁platform_arbitrate、卖家响应超时seller_reponse_timeout └ refund_money String 1.01 退款金额本币 └ refund_money_currency String USD 本币币种 └ refund_money_post String 1.01 退款金额美金 └ refund_money_post_currency String 1 refundMoneyPostCurrency └ seller_accept_time String 2018-12-13 23:10:20 卖家接受时间 └ solution_owner String cn123 方案提出者 └ solution_type String return_and_refund 方案类型：退款refund、退货退款return_and_refund └ status String wait_buyer_and_seller_accept 方案状态待买卖家双方接受wait_buyer_and_seller_accept,待买家接受wait_buyer_accept,待卖家接受wait_seller_accept,达成reached,买家拒绝buyer_refused,卖家接受买家拒绝(针对平台方案)seller_accept_and_buyer_refused,退货阶段,卖家上升仲裁,平台给方案,之前达成的方案改成此状态reach_cancle,执行perform └ version Number 2 版本号 process_dto_list ApiIssueProcessDto [] 操作记录 └ action_type String initiate 操作类型发起纠纷initiate取消纠纷，cancel买家取消纠纷, 买家同意方案buyer_accept,卖家同意方案seller_accept,买家拒绝方案buyer_refuse, 买家创建方案buyer_create_solution, 买家修改方案buyer_modify_solution,买家删除方案buyer_delete_solution,卖家创建方案seller_create_solution,卖家修改方案seller_modify_solution,卖家删除方案seller_delete_solution attachments ApiAttachmentDto [] 图片附件 └ file_path String 图片路径 └ gmt_create String 2018-12-13 23:10:20 创建时间 └ issue_id Number 2222333 纠纷id └ issue_process_id Number 1111 过程id └ owner String buyer 所属人:buyer\seller └ content String 过程context,eg:buyer提起填写内容,seller拒绝填写内容 └ gmt_create String 2018-12-13 23:10:20 创建时间 └ has_buyer_video Boolean false 是否有buyer视频(淘宝视频必须授权才能播放,目前不支持) └ has_seller_video Boolean false 是否有seller视频(淘宝视频必须授权才能播放,目前不支持) └ id Number 11 过程id └ issue_id Number 221122 issueId └ receive_goods Boolean false 是否收到货 └ submit_member_type String seller 操作人类型：seller卖家，buyer买家，waiter客服，system

JAVA
.NET
PHP
CURL
Python
C/C++
NodeJS

TaobaoClient client = new DefaultTaobaoClient(url, appkey, secret);
AliexpressIssueDetailGetRequest req = new AliexpressIssueDetailGetRequest();
req.setBuyerLoginId("tom");
req.setIssueId(1122339900L);
AliexpressIssueDetailGetResponse rsp = client.execute(req, sessionKey);
System.out.println(rsp.getBody());

ITopClient client = new DefaultTopClient(url, appkey, secret);
AliexpressIssueDetailGetRequest req = new AliexpressIssueDetailGetRequest();
req.BuyerLoginId = "tom";
req.IssueId = 1122339900L;
AliexpressIssueDetailGetResponse rsp = client.Execute(req, sessionKey);
Console.WriteLine(rsp.Body);

$c = new TopClient;
$c->appkey = $appkey;
$c->secretKey = $secret;
$req = new AliexpressIssueDetailGetRequest;
$req->setBuyerLoginId("tom");
$req->setIssueId("1122339900");
$resp = $c->execute($req, $sessionKey);

curl -X POST 'http://gw.api.taobao.com/router/rest' \
-H 'Content-Type:application/x-www-form-urlencoded;charset=utf-8' \
-d 'app_key=12129701' \
-d 'format=json' \
-d 'method=aliexpress.issue.detail.get' \
-d 'partner_id=apidoc' \
-d 'session=6bdb77ba-e459-4c61-a105-cb36224a8ceb' \
-d 'sign=6DE020B24BADE6456ACE338E201013FF' \
-d 'sign_method=hmac' \
-d 'timestamp=2025-06-09+02%3A55%3A44' \
-d 'v=2.0' \
-d 'buyer_login_id=tom' \
-d 'issue_id=1122339900'

# -*- coding: utf-8 -*-
import top.api

req=top.api.AliexpressIssueDetailGetRequest(url,port)
req.set_app_info(top.appinfo(appkey,secret))

req.buyer_login_id="tom"
req.issue_id=1122339900
try:
	resp= req.getResponse(sessionkey)
	print(resp)
except Exception,e:
	print(e)

pTopRequest pRequest = alloc_top_request();
pTopResponse pResponse = NULL;
pTaobaoClient pClient = alloc_taobao_client(url, appkey, appsecret);
set_api_name(pRequest,"aliexpress.issue.detail.get");
add_param(pRequest,"buyer_login_id","tom");
add_param(pRequest,"issue_id","1122339900");
pResponse = top_execute(pClient,pRequest,sessionKey);
printf("ret code:%d\n",pResponse->code);
if(pResponse->code == 0){
	pTopResponseIterator ite = init_response_iterator(pResponse);
	pResultItem pResultItem = alloc_result_item();
	while(parseNext(ite, pResultItem) == 0){
		printf("%s:%s\n",pResultItem->key,pResultItem->value);
	}
	destroy_response_iterator(ite);
	destroy_result_item(pResultItem);
}
destroy_top_request(pRequest);
destroy_top_response(pResponse);
destroy_taobao_client(pClient);

TopClient = require('./topClient').TopClient;
var client = new TopClient({
	'appkey': 'appkey',
	'appsecret': 'secret',
	'REST_URL': 'http://gw.api.taobao.com/router/rest'
});

client.execute('aliexpress.issue.detail.get', {
	'buyer_login_id':'tom',
	'issue_id':'1122339900'
}, function(error, response) {
	if (!error) console.log(response);
	else console.log(error);
})

XML示例
JSON示例

<aliexpress_issue_detail_get_response>
    <result_object>
        <after_sale_warranty>false</after_sale_warranty>
        <buyer_login_id>tom</buyer_login_id>
        <buyer_return_logistics_company>DHL</buyer_return_logistics_company>
        <buyer_return_logistics_lp_no>112233</buyer_return_logistics_lp_no>
        <buyer_return_no>334455</buyer_return_no>
        <buyer_solution_list>
            <solution_api_dto>
                <buyer_accept_time>2018-12-13 23:10:20</buyer_accept_time>
                <content>test</content>
                <is_default>true</is_default>
                <gmt_create>2018-12-13 23:10:20</gmt_create>
                <gmt_modified>2018-12-13 23:10:20</gmt_modified>
                <id>445566</id>
                <issue_id>776655</issue_id>
                <logistics_fee_amount>1.01</logistics_fee_amount>
                <logistics_fee_amount_currency>USD</logistics_fee_amount_currency>
                <logistics_fee_bear_role>seller</logistics_fee_bear_role>
                <order_id>1122334455</order_id>
                <reached_time>2018-12-13 23:10:20</reached_time>
                <reached_type>negotiation_consensus</reached_type>
                <refund_money>1.01</refund_money>
                <refund_money_currency>USD</refund_money_currency>
                <refund_money_post>1.01</refund_money_post>
                <refund_money_post_currency>1</refund_money_post_currency>
                <seller_accept_time>2018-12-13 23:10:20</seller_accept_time>
                <solution_owner>cn123</solution_owner>
                <solution_type>refund</solution_type>
                <status>wait_buyer_and_seller_accept</status>
                <version>2</version>
            </solution_api_dto>
        </buyer_solution_list>
        <gmt_create>2018-12-13 23:10:20</gmt_create>
        <id>112233</id>
        <issue_reason>1122334455</issue_reason>
        <issue_reason_id>11</issue_reason_id>
        <issue_status>processing</issue_status>
        <order_id>22233</order_id>
        <parent_order_id>332222</parent_order_id>
        <platform_solution_list>
            <solution_api_dto>
                <buyer_accept_time>2018-12-13 23:10:20</buyer_accept_time>
                <content>test</content>
                <is_default>true</is_default>
                <gmt_create>2018-12-13 23:10:20</gmt_create>
                <gmt_modified>2018-12-13 23:10:20</gmt_modified>
                <id>445566</id>
                <issue_id>112233</issue_id>
                <logistics_fee_amount>1.01</logistics_fee_amount>
                <logistics_fee_amount_currency>USD</logistics_fee_amount_currency>
                <logistics_fee_bear_role>seller</logistics_fee_bear_role>
                <order_id>1122334455</order_id>
                <reached_time>2018-12-13 23:10:20</reached_time>
                <reached_type>negotiation_consensus</reached_type>
                <refund_money>1.01</refund_money>
                <refund_money_currency>USD</refund_money_currency>
                <refund_money_post>1.01</refund_money_post>
                <refund_money_post_currency>1</refund_money_post_currency>
                <seller_accept_time>2018-12-13 23:10:20</seller_accept_time>
                <solution_owner>cn123</solution_owner>
                <solution_type>return_and_refund</solution_type>
                <status>wait_buyer_and_seller_accept</status>
                <version>2</version>
            </solution_api_dto>
        </platform_solution_list>
        <product_name>test</product_name>
        <product_price>1.01</product_price>
        <product_price_currency>USD</product_price_currency>
        <refund_money_max>10.00</refund_money_max>
        <refund_money_max_currency>USD</refund_money_max_currency>
        <refund_money_max_local>10.00</refund_money_max_local>
        <refund_money_max_local_currency>USD</refund_money_max_local_currency>
        <seller_solution_list>
            <solution_api_dto>
                <buyer_accept_time>2018-12-13 23:10:20</buyer_accept_time>
                <content>test</content>
                <is_default>true</is_default>
                <gmt_create>2018-12-13 23:10:20</gmt_create>
                <gmt_modified>2018-12-13 23:10:20</gmt_modified>
                <id>445566</id>
                <issue_id>1.01</issue_id>
                <logistics_fee_amount>1.01</logistics_fee_amount>
                <logistics_fee_amount_currency>USD</logistics_fee_amount_currency>
                <logistics_fee_bear_role>seller</logistics_fee_bear_role>
                <order_id>1122334455</order_id>
                <reached_time>2018-12-13 23:10:20</reached_time>
                <reached_type>negotiation_consensus</reached_type>
                <refund_money>1.01</refund_money>
                <refund_money_currency>USD</refund_money_currency>
                <refund_money_post>1.01</refund_money_post>
                <refund_money_post_currency>1</refund_money_post_currency>
                <seller_accept_time>2018-12-13 23:10:20</seller_accept_time>
                <solution_owner>cn123</solution_owner>
                <solution_type>return_and_refund</solution_type>
                <status>wait_buyer_and_seller_accept</status>
                <version>2</version>
            </solution_api_dto>
        </seller_solution_list>
        <process_dto_list>
            <api_issue_process_dto>
                <action_type>initiate</action_type>
                <attachments>
                    <api_attachment_dto>
                        <file_path></file_path>
                        <gmt_create>2018-12-13 23:10:20</gmt_create>
                        <issue_id>2222333</issue_id>
                        <issue_process_id>1111</issue_process_id>
                        <owner>buyer</owner>
                    </api_attachment_dto>
                </attachments>
                <content></content>
                <gmt_create>2018-12-13 23:10:20</gmt_create>
                <has_buyer_video>false</has_buyer_video>
                <has_seller_video>false</has_seller_video>
                <id>11</id>
                <issue_id>221122</issue_id>
                <receive_goods>false</receive_goods>
                <submit_member_type>seller</submit_member_type>
            </api_issue_process_dto>
        </process_dto_list>
    </result_object>
</aliexpress_issue_detail_get_response>

{
    "aliexpress_issue_detail_get_response":{
        "result_object":{
            "after_sale_warranty":false,
            "buyer_login_id":"tom",
            "buyer_return_logistics_company":"DHL",
            "buyer_return_logistics_lp_no":"112233",
            "buyer_return_no":"334455",
            "buyer_solution_list":{
                "solution_api_dto":[
                    {
                        "buyer_accept_time":"2018-12-13 23:10:20",
                        "content":"test",
                        "is_default":true,
                        "gmt_create":"2018-12-13 23:10:20",
                        "gmt_modified":"2018-12-13 23:10:20",
                        "id":445566,
                        "issue_id":776655,
                        "logistics_fee_amount":1.01,
                        "logistics_fee_amount_currency":"USD",
                        "logistics_fee_bear_role":"seller",
                        "order_id":1122334455,
                        "reached_time":"2018-12-13 23:10:20",
                        "reached_type":"negotiation_consensus",
                        "refund_money":"1.01",
                        "refund_money_currency":"USD",
                        "refund_money_post":"1.01",
                        "refund_money_post_currency":"1",
                        "seller_accept_time":"2018-12-13 23:10:20",
                        "solution_owner":"cn123",
                        "solution_type":"refund",
                        "status":"wait_buyer_and_seller_accept",
                        "version":2
                    }
                ]
            },
            "gmt_create":"2018-12-13 23:10:20",
            "id":112233,
            "issue_reason":"1122334455",
            "issue_reason_id":11,
            "issue_status":"processing",
            "order_id":22233,
            "parent_order_id":332222,
            "platform_solution_list":{
                "solution_api_dto":[
                    {
                        "buyer_accept_time":"2018-12-13 23:10:20",
                        "content":"test",
                        "is_default":true,
                        "gmt_create":"2018-12-13 23:10:20",
                        "gmt_modified":"2018-12-13 23:10:20",
                        "id":445566,
                        "issue_id":112233,
                        "logistics_fee_amount":1.01,
                        "logistics_fee_amount_currency":"USD",
                        "logistics_fee_bear_role":"seller",
                        "order_id":1122334455,
                        "reached_time":"2018-12-13 23:10:20",
                        "reached_type":"negotiation_consensus",
                        "refund_money":"1.01",
                        "refund_money_currency":"USD",
                        "refund_money_post":"1.01",
                        "refund_money_post_currency":"1",
                        "seller_accept_time":"2018-12-13 23:10:20",
                        "solution_owner":"cn123",
                        "solution_type":"return_and_refund",
                        "status":"wait_buyer_and_seller_accept",
                        "version":2
                    }
                ]
            },
            "product_name":"test",
            "product_price":"1.01",
            "product_price_currency":"USD",
            "refund_money_max":"10.00",
            "refund_money_max_currency":"USD",
            "refund_money_max_local":"10.00",
            "refund_money_max_local_currency":"USD",
            "seller_solution_list":{
                "solution_api_dto":[
                    {
                        "buyer_accept_time":"2018-12-13 23:10:20",
                        "content":"test",
                        "is_default":true,
                        "gmt_create":"2018-12-13 23:10:20",
                        "gmt_modified":"2018-12-13 23:10:20",
                        "id":445566,
                        "issue_id":1.01,
                        "logistics_fee_amount":1.01,
                        "logistics_fee_amount_currency":"USD",
                        "logistics_fee_bear_role":"seller",
                        "order_id":1122334455,
                        "reached_time":"2018-12-13 23:10:20",
                        "reached_type":"negotiation_consensus",
                        "refund_money":"1.01",
                        "refund_money_currency":"USD",
                        "refund_money_post":"1.01",
                        "refund_money_post_currency":"1",
                        "seller_accept_time":"2018-12-13 23:10:20",
                        "solution_owner":"cn123",
                        "solution_type":"return_and_refund",
                        "status":"wait_buyer_and_seller_accept",
                        "version":2
                    }
                ]
            },
            "process_dto_list":{
                "api_issue_process_dto":[
                    {
                        "action_type":"initiate",
                        "attachments":{
                            "api_attachment_dto":[
                                {
                                    "file_path":"",
                                    "gmt_create":"2018-12-13 23:10:20",
                                    "issue_id":2222333,
                                    "issue_process_id":1111,
                                    "owner":"buyer"
                                }
                            ]
                        },
                        "content":"",
                        "gmt_create":"2018-12-13 23:10:20",
                        "has_buyer_video":false,
                        "has_seller_video":false,
                        "id":11,
                        "issue_id":221122,
                        "receive_goods":false,
                        "submit_member_type":"seller"
                    }
                ]
            }
        }
    }
}

XML示例
JSON示例

<error_response>
    <code>50</code>
    <msg>Remote service error</msg>
    <sub_code>isv.invalid-parameter</sub_code>
    <sub_msg>非法参数</sub_msg>
</error_response>

{
	"error_response":{
		"msg":"Remote service error",
		"code":50,
		"sub_msg":"非法参数",
		"sub_code":"isv.invalid-parameter"
	}
}

错误码	错误描述	解决方案
4003	无权限查看或操作该纠纷!	无权限查看或操作该纠纷!
4001	未找到纠纷记录或当前状态不可处理!	未找到纠纷记录或当前状态不可处理!
5000	服务调用失败,请稍后重试!	服务调用失败,请稍后重试!

API测试工具错误码查询工具 SDK下载

AE-纠纷

aliexpress.issue.detail.get (获取纠纷详情)

公共参数

请求参数

响应参数

请求示例

响应示例

异常示例

错误码解释

API工具

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FAQ