淘宝开放平台

请求地址：

环境	HTTP请求地址	HTTPS请求地址
正式环境	http://gw.api.taobao.com/router/rest	https://eco.taobao.com/router/rest

公共请求参数：

名称	类型	是否必须	描述
method	String	是	API接口名称。
app_key	String	是	TOP分配给应用的AppKey。
target_app_key	String	否	被调用的目标AppKey，仅当被调用的API为第三方ISV提供时有效。
sign_method	String	是	签名的摘要算法，可选值为：hmac，md5。
sign	String	是	API输入参数签名结果，签名算法介绍请点击这里。
session	String	否	用户登录授权成功后，TOP颁发给应用的授权信息，详细介绍请点击这里。当此API的标签上注明：“需要授权”，则此参数必传；“不需要授权”，则此参数不需要传；“可选授权”，则此参数为可选。
timestamp	String	是	时间戳，格式为yyyy-MM-dd HH:mm:ss，时区为GMT+8，例如：2015-01-01 12:00:00。淘宝API服务端允许客户端请求最大时间误差为10分钟。
format	String	否	响应格式。默认为xml格式，可选值：xml，json。
v	String	是	API协议版本，可选值：2.0。
partner_id	String	否	合作伙伴身份标识。
simplify	Boolean	否	是否采用精简JSON返回格式，仅当format=json时有效，默认值为：false。

名称	类型	是否必须	示例值	描述
kongur_app_key	String	可选	xxxxx	kongurAppKey
communicate_vo	CompromiseCommunicateVo	可选		communicateVo
└ supplier_code String 可选 xxxxx supplierCode └ compromise_id Number 可选 3 和解沟通id └ entrust_id Number 可选 3 委托id └ suit_id Number 可选 3 案件id └ calling_time Date 可选 2012-12-12 12:12:12 接口调用时间 └ updater String 可选 xxxxx 更新人 └ update_time Date 可选 2012-12-12 12:12:12 更新时间 └ feedback_id Number 可选 3 反馈ID └ feedback_content String 可选 xxxxx 反馈内容 feedback_attachment_list AttachmentBaseVo [] 可选反馈附件 └ file_id String 可选 xxxxx 附件ID（oss上附件名称） └ file_name String 可选 xxxxx 附件名称 └ file_path String 可选 xxxxx 附件完整下载路径 └ file_type String 可选 xxxxx 附件类型 └ is_deleted String 可选 xxxxx 附件是否被删除 └ storage_type String 可选 xxxxx 存储类型 └ remark String 可选 xxxxx 备注 └ feedback_attachment_count Number 可选 10 反馈附件数量 └ memo String 可选 xxxxx 备注 └ communicate_record String 可选 xxxxx 沟通记录 └ phone String 可选 xxxxx 联系的电话号码 └ contact String 可选 xxxxx 联系人 └ reason String 可选 xxxxx 原因 └ solution String 可选 xxxxx 解决方案 └ amount_currency String 可选 xxxxx 和解金额币种 └ amount String 可选 xxxxx 和解金额 └ result String 可选 xxxxx 和解结果 └ success String 可选 xxxxx 和解状态（废弃，用调解状态兼容） └ mediate_state String 可选 xxxxx 调解状态 └ demand_response String 可选 xxxxx 卖家要求积极应诉 record_attachment_list AttachmentBaseVo [] 可选录音附件列表 └ file_id String 可选 xxxxx 附件ID（oss上附件名称） └ file_name String 可选 xxxxx 附件名称 └ file_path String 可选 xxxxx 附件完整下载路径 └ file_type String 可选 xxxxx 附件类型 └ is_deleted String 可选 xxxxx 附件是否被删除 └ storage_type String 可选 xxxxx 存储类型 └ remark String 可选 xxxxx 备注 └ record_attachment_count Number 可选 10 录音附件数量

名称	类型	示例值	描述
kongur_result_do	KongurResultDo		kongurResultDo
└ success Boolean false 是否成功 errors ResultDataDo [] 错误信息列表 └ business_id String xxxxx 业务id └ biz_type String xxxxx 业务类型 └ field_name_en String xxxxx 变量英文名 └ return_error_code String xxxxx 错误码 └ error_msg String xxxxx 错误信息

JAVA
.NET
PHP
CURL
Python
C/C++
NodeJS

TaobaoClient client = new DefaultTaobaoClient(url, appkey, secret);
AlibabaKongurCompromisecommunicatePushcompromisecommunicateRequest req = new AlibabaKongurCompromisecommunicatePushcompromisecommunicateRequest();
req.setKongurAppKey("xxxxx");
AlibabaKongurCompromisecommunicatePushcompromisecommunicateRequest.CompromiseCommunicateVo obj1 = new AlibabaKongurCompromisecommunicatePushcompromisecommunicateRequest.CompromiseCommunicateVo();
obj1.setSupplierCode("xxxxx");
obj1.setCompromiseId(3L);
obj1.setEntrustId(3L);
obj1.setSuitId(3L);
obj1.setCallingTime(StringUtils.parseDateTime("2012-12-12 12:12:12"));
obj1.setUpdater("xxxxx");
obj1.setUpdateTime(StringUtils.parseDateTime("2012-12-12 12:12:12"));
obj1.setFeedbackId(3L);
obj1.setFeedbackContent("xxxxx");
List<AlibabaKongurCompromisecommunicatePushcompromisecommunicateRequest.AttachmentBaseVo> list3 = new ArrayList<AlibabaKongurCompromisecommunicatePushcompromisecommunicateRequest.AttachmentBaseVo>();
AlibabaKongurCompromisecommunicatePushcompromisecommunicateRequest.AttachmentBaseVo obj4 = new AlibabaKongurCompromisecommunicatePushcompromisecommunicateRequest.AttachmentBaseVo();
list3.add(obj4);
obj4.setFileId("xxxxx");
obj4.setFileName("xxxxx");
obj4.setFilePath("xxxxx");
obj4.setFileType("xxxxx");
obj4.setIsDeleted("xxxxx");
obj4.setStorageType("xxxxx");
obj4.setRemark("xxxxx");
obj1.setFeedbackAttachmentList(list3);
obj1.setFeedbackAttachmentCount(10L);
obj1.setMemo("xxxxx");
obj1.setCommunicateRecord("xxxxx");
obj1.setPhone("xxxxx");
obj1.setContact("xxxxx");
obj1.setReason("xxxxx");
obj1.setSolution("xxxxx");
obj1.setAmountCurrency("xxxxx");
obj1.setAmount("xxxxx");
obj1.setResult("xxxxx");
obj1.setSuccess("xxxxx");
obj1.setMediateState("xxxxx");
obj1.setDemandResponse("xxxxx");
List<AlibabaKongurCompromisecommunicatePushcompromisecommunicateRequest.AttachmentBaseVo> list6 = new ArrayList<AlibabaKongurCompromisecommunicatePushcompromisecommunicateRequest.AttachmentBaseVo>();
AlibabaKongurCompromisecommunicatePushcompromisecommunicateRequest.AttachmentBaseVo obj7 = new AlibabaKongurCompromisecommunicatePushcompromisecommunicateRequest.AttachmentBaseVo();
list6.add(obj7);
obj7.setFileId("xxxxx");
obj7.setFileName("xxxxx");
obj7.setFilePath("xxxxx");
obj7.setFileType("xxxxx");
obj7.setIsDeleted("xxxxx");
obj7.setStorageType("xxxxx");
obj7.setRemark("xxxxx");
obj1.setRecordAttachmentList(list6);
obj1.setRecordAttachmentCount(10L);
req.setCommunicateVo(obj1);
AlibabaKongurCompromisecommunicatePushcompromisecommunicateResponse rsp = client.execute(req);
System.out.println(rsp.getBody());

ITopClient client = new DefaultTopClient(url, appkey, secret);
AlibabaKongurCompromisecommunicatePushcompromisecommunicateRequest req = new AlibabaKongurCompromisecommunicatePushcompromisecommunicateRequest();
req.KongurAppKey = "xxxxx";
AlibabaKongurCompromisecommunicatePushcompromisecommunicateRequest.CompromiseCommunicateVoDomain obj1 = new AlibabaKongurCompromisecommunicatePushcompromisecommunicateRequest.CompromiseCommunicateVoDomain();
obj1.SupplierCode = "xxxxx";
obj1.CompromiseId = 3L;
obj1.EntrustId = 3L;
obj1.SuitId = 3L;
obj1.CallingTime = DateTime.Parse(2012-12-12 12:12:12");
obj1.Updater = "xxxxx";
obj1.UpdateTime = DateTime.Parse(2012-12-12 12:12:12");
obj1.FeedbackId = 3L;
obj1.FeedbackContent = "xxxxx";
List<AlibabaKongurCompromisecommunicatePushcompromisecommunicateRequest.AttachmentBaseVoDomain> list3 = new List<AlibabaKongurCompromisecommunicatePushcompromisecommunicateRequest.AttachmentBaseVoDomain>();
AlibabaKongurCompromisecommunicatePushcompromisecommunicateRequest.AttachmentBaseVoDomain obj4 = new AlibabaKongurCompromisecommunicatePushcompromisecommunicateRequest.AttachmentBaseVoDomain();
list3.Add(obj4);
obj4.FileId = "xxxxx";
obj4.FileName = "xxxxx";
obj4.FilePath = "xxxxx";
obj4.FileType = "xxxxx";
obj4.IsDeleted = "xxxxx";
obj4.StorageType = "xxxxx";
obj4.Remark = "xxxxx";
obj1.FeedbackAttachmentList= list3;
obj1.FeedbackAttachmentCount = 10L;
obj1.Memo = "xxxxx";
obj1.CommunicateRecord = "xxxxx";
obj1.Phone = "xxxxx";
obj1.Contact = "xxxxx";
obj1.Reason = "xxxxx";
obj1.Solution = "xxxxx";
obj1.AmountCurrency = "xxxxx";
obj1.Amount = "xxxxx";
obj1.Result = "xxxxx";
obj1.Success = "xxxxx";
obj1.MediateState = "xxxxx";
obj1.DemandResponse = "xxxxx";
List<AlibabaKongurCompromisecommunicatePushcompromisecommunicateRequest.AttachmentBaseVoDomain> list6 = new List<AlibabaKongurCompromisecommunicatePushcompromisecommunicateRequest.AttachmentBaseVoDomain>();
AlibabaKongurCompromisecommunicatePushcompromisecommunicateRequest.AttachmentBaseVoDomain obj7 = new AlibabaKongurCompromisecommunicatePushcompromisecommunicateRequest.AttachmentBaseVoDomain();
list6.Add(obj7);
obj7.FileId = "xxxxx";
obj7.FileName = "xxxxx";
obj7.FilePath = "xxxxx";
obj7.FileType = "xxxxx";
obj7.IsDeleted = "xxxxx";
obj7.StorageType = "xxxxx";
obj7.Remark = "xxxxx";
obj1.RecordAttachmentList= list6;
obj1.RecordAttachmentCount = 10L;
req.CommunicateVo_ = obj1;
AlibabaKongurCompromisecommunicatePushcompromisecommunicateResponse rsp = client.Execute(req);
Console.WriteLine(rsp.Body);

$c = new TopClient;
$c->appkey = $appkey;
$c->secretKey = $secret;
$req = new AlibabaKongurCompromisecommunicatePushcompromisecommunicateRequest;
$req->setKongurAppKey("xxxxx");
$communicate_vo = new CompromiseCommunicateVo;
$communicate_vo->supplier_code="xxxxx";
$communicate_vo->compromise_id="3";
$communicate_vo->entrust_id="3";
$communicate_vo->suit_id="3";
$communicate_vo->calling_time="2012-12-12 12:12:12";
$communicate_vo->updater="xxxxx";
$communicate_vo->update_time="2012-12-12 12:12:12";
$communicate_vo->feedback_id="3";
$communicate_vo->feedback_content="xxxxx";
$feedback_attachment_list = new AttachmentBaseVo;
$feedback_attachment_list->file_id="xxxxx";
$feedback_attachment_list->file_name="xxxxx";
$feedback_attachment_list->file_path="xxxxx";
$feedback_attachment_list->file_type="xxxxx";
$feedback_attachment_list->is_deleted="xxxxx";
$feedback_attachment_list->storage_type="xxxxx";
$feedback_attachment_list->remark="xxxxx";
$communicate_vo->feedback_attachment_list = $feedback_attachment_list;
$communicate_vo->feedback_attachment_count="10";
$communicate_vo->memo="xxxxx";
$communicate_vo->communicate_record="xxxxx";
$communicate_vo->phone="xxxxx";
$communicate_vo->contact="xxxxx";
$communicate_vo->reason="xxxxx";
$communicate_vo->solution="xxxxx";
$communicate_vo->amount_currency="xxxxx";
$communicate_vo->amount="xxxxx";
$communicate_vo->result="xxxxx";
$communicate_vo->success="xxxxx";
$communicate_vo->mediate_state="xxxxx";
$communicate_vo->demand_response="xxxxx";
$record_attachment_list = new AttachmentBaseVo;
$record_attachment_list->file_id="xxxxx";
$record_attachment_list->file_name="xxxxx";
$record_attachment_list->file_path="xxxxx";
$record_attachment_list->file_type="xxxxx";
$record_attachment_list->is_deleted="xxxxx";
$record_attachment_list->storage_type="xxxxx";
$record_attachment_list->remark="xxxxx";
$communicate_vo->record_attachment_list = $record_attachment_list;
$communicate_vo->record_attachment_count="10";
$req->setCommunicateVo(json_encode($communicate_vo));
$resp = $c->execute($req);

curl -X POST 'http://gw.api.taobao.com/router/rest' \
-H 'Content-Type:application/x-www-form-urlencoded;charset=utf-8' \
-d 'app_key=12129701' \
-d 'format=json' \
-d 'method=alibaba.kongur.compromisecommunicate.pushcompromisecommunicate' \
-d 'partner_id=apidoc' \
-d 'sign=A5D016B4397ADDDDF77BB8E80BA2657F' \
-d 'sign_method=hmac' \
-d 'timestamp=2025-05-16+21%3A11%3A59' \
-d 'v=2.0' \
-d 'communicate_vo=null' \
-d 'kongur_app_key=xxxxx'

# -*- coding: utf-8 -*-
import top.api

req=top.api.AlibabaKongurCompromisecommunicatePushcompromisecommunicateRequest(url,port)
req.set_app_info(top.appinfo(appkey,secret))

req.kongur_app_key="xxxxx"
req.communicate_vo=""
try:
	resp= req.getResponse()
	print(resp)
except Exception,e:
	print(e)

pTopRequest pRequest = alloc_top_request();
pTopResponse pResponse = NULL;
pTaobaoClient pClient = alloc_taobao_client(url, appkey, appsecret);
set_api_name(pRequest,"alibaba.kongur.compromisecommunicate.pushcompromisecommunicate");
add_param(pRequest,"kongur_app_key","xxxxx");
add_param(pRequest,"communicate_vo","数据结构JSON示例");
pResponse = top_execute(pClient,pRequest,NULL);
printf("ret code:%d\n",pResponse->code);
if(pResponse->code == 0){
	pTopResponseIterator ite = init_response_iterator(pResponse);
	pResultItem pResultItem = alloc_result_item();
	while(parseNext(ite, pResultItem) == 0){
		printf("%s:%s\n",pResultItem->key,pResultItem->value);
	}
	destroy_response_iterator(ite);
	destroy_result_item(pResultItem);
}
destroy_top_request(pRequest);
destroy_top_response(pResponse);
destroy_taobao_client(pClient);

TopClient = require('./topClient').TopClient;
var client = new TopClient({
	'appkey': 'appkey',
	'appsecret': 'secret',
	'REST_URL': 'http://gw.api.taobao.com/router/rest'
});

client.execute('alibaba.kongur.compromisecommunicate.pushcompromisecommunicate', {
	'kongur_app_key':'xxxxx',
	'communicate_vo':'数据结构JSON示例'
}, function(error, response) {
	if (!error) console.log(response);
	else console.log(error);
})

XML示例
JSON示例

<alibaba_kongur_compromisecommunicate_pushcompromisecommunicate_response>
    <kongur_result_do>
        <success>false</success>
        <errors>
            <result_data_do>
                <business_id>xxxxx</business_id>
                <biz_type>xxxxx</biz_type>
                <field_name_en>xxxxx</field_name_en>
                <return_error_code>xxxxx</return_error_code>
                <error_msg>xxxxx</error_msg>
            </result_data_do>
        </errors>
    </kongur_result_do>
</alibaba_kongur_compromisecommunicate_pushcompromisecommunicate_response>

{
    "alibaba_kongur_compromisecommunicate_pushcompromisecommunicate_response":{
        "kongur_result_do":{
            "success":false,
            "errors":{
                "result_data_do":[
                    {
                        "business_id":"xxxxx",
                        "biz_type":"xxxxx",
                        "field_name_en":"xxxxx",
                        "return_error_code":"xxxxx",
                        "error_msg":"xxxxx"
                    }
                ]
            }
        }
    }
}

XML示例
JSON示例

<error_response>
    <code>50</code>
    <msg>Remote service error</msg>
    <sub_code>isv.invalid-parameter</sub_code>
    <sub_msg>非法参数</sub_msg>
</error_response>

{
	"error_response":{
		"msg":"Remote service error",
		"code":50,
		"sub_msg":"非法参数",
		"sub_code":"isv.invalid-parameter"
	}
}

错误码	错误描述	解决方案

API测试工具错误码查询工具 SDK下载

法务服务API

alibaba.kongur.compromisecommunicate.pushcompromisecommunicate (推送和解沟通)

公共参数

请求参数

响应参数

请求示例

响应示例

异常示例

错误码解释

API工具

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FAQ