淘宝开放平台

请求地址：

环境	HTTP请求地址	HTTPS请求地址
正式环境	http://gw.api.taobao.com/router/rest	https://eco.taobao.com/router/rest

公共请求参数：

名称	类型	是否必须	描述
method	String	是	API接口名称。
app_key	String	是	TOP分配给应用的AppKey。
target_app_key	String	否	被调用的目标AppKey，仅当被调用的API为第三方ISV提供时有效。
sign_method	String	是	签名的摘要算法，可选值为：hmac，md5。
sign	String	是	API输入参数签名结果，签名算法介绍请点击这里。
session	String	否	用户登录授权成功后，TOP颁发给应用的授权信息，详细介绍请点击这里。当此API的标签上注明：“需要授权”，则此参数必传；“不需要授权”，则此参数不需要传；“可选授权”，则此参数为可选。
timestamp	String	是	时间戳，格式为yyyy-MM-dd HH:mm:ss，时区为GMT+8，例如：2015-01-01 12:00:00。淘宝API服务端允许客户端请求最大时间误差为10分钟。
format	String	否	响应格式。默认为xml格式，可选值：xml，json。
v	String	是	API协议版本，可选值：2.0。
partner_id	String	否	合作伙伴身份标识。
simplify	Boolean	否	是否采用精简JSON返回格式，仅当format=json时有效，默认值为：false。

名称	类型	是否必须	示例值	更多限制	描述
param	GetMessageLogAndSessionInfoBySidRequest	必须			入参
└ sid String 必须 2143233 sid的值 └ service_id Number 必须 234234343 service的id

名称	类型	示例值	描述
result	Result		返回结果集
└ data String { "data": { "sessionInfo": { "robotSid": "fe4ec6121ca541f092dfda7bd70a9c24", "question": "转人工", "joinTime": 1747209583000, "appName": "tims100", "memberName": "刘雨寒", "servicerId": 1000178079, "servicerUicId": 0, "leaveReason": 1, "closeTime": 1747252960000, "servicerName": "2649120@OA", "openTime": 1747209581000, "closeInfo": { "title": "服务结束摘要", "content": [ { "value": "系统端断线", "key": "结束类型" }, { "value": "后台强制小二离开", "key": "结束原因" } ], "isShow": true }, "memberId": 4000389000026515 }, "robotMessageList": [ { "msgType": "MSG", "gmtCreated": 1747209581329, "userId": 4000389000026515, "content": "转人工", "sid": "fe4ec6121ca541f092dfda7bd70a9c24", "head": { "from": "lyswfCeTqOZv", "time": "2025-05-14 15:59:41" }, "senderName": "刘雨寒", "senderId": 4000389000026515, "tenantId": 77020007, "senderType": 1, "cmd": "MSG", "id": 1048357690013, "class": "com.taobao.minerva.ocs.domain.OcsMessageLog", "status": 0 } ], "messageList": [ ], "transferInfo": [ ] }, "status": 1 } 实际数据值 └ success Boolean true 接口调用是否成功 └ code String code 接口返回的编码值 └ message String message 接口返回的信息

JAVA
.NET
PHP
CURL
Python
C/C++
NodeJS

TaobaoClient client = new DefaultTaobaoClient(url, appkey, secret);
AlibabaXspaceMessagelogGetinformationRequest req = new AlibabaXspaceMessagelogGetinformationRequest();
AlibabaXspaceMessagelogGetinformationRequest.GetMessageLogAndSessionInfoBySidRequest obj1 = new AlibabaXspaceMessagelogGetinformationRequest.GetMessageLogAndSessionInfoBySidRequest();
obj1.setSid("2143233");
obj1.setServiceId(234234343L);
req.setParam(obj1);
AlibabaXspaceMessagelogGetinformationResponse rsp = client.execute(req);
System.out.println(rsp.getBody());

ITopClient client = new DefaultTopClient(url, appkey, secret);
AlibabaXspaceMessagelogGetinformationRequest req = new AlibabaXspaceMessagelogGetinformationRequest();
AlibabaXspaceMessagelogGetinformationRequest.GetMessageLogAndSessionInfoBySidRequestDomain obj1 = new AlibabaXspaceMessagelogGetinformationRequest.GetMessageLogAndSessionInfoBySidRequestDomain();
obj1.Sid = "2143233";
obj1.ServiceId = 234234343L;
req.Param_ = obj1;
AlibabaXspaceMessagelogGetinformationResponse rsp = client.Execute(req);
Console.WriteLine(rsp.Body);

$c = new TopClient;
$c->appkey = $appkey;
$c->secretKey = $secret;
$req = new AlibabaXspaceMessagelogGetinformationRequest;
$param = new GetMessageLogAndSessionInfoBySidRequest;
$param->sid="2143233";
$param->service_id="234234343";
$req->setParam(json_encode($param));
$resp = $c->execute($req);

curl -X POST 'http://gw.api.taobao.com/router/rest' \
-H 'Content-Type:application/x-www-form-urlencoded;charset=utf-8' \
-d 'app_key=12129701' \
-d 'format=json' \
-d 'method=alibaba.xspace.messagelog.getinformation' \
-d 'partner_id=apidoc' \
-d 'sign=A1B497120C020DCABBCD046F2708EFFB' \
-d 'sign_method=hmac' \
-d 'timestamp=2025-07-16+23%3A23%3A55' \
-d 'v=2.0' \
-d 'param=sid'

# -*- coding: utf-8 -*-
import top.api

req=top.api.AlibabaXspaceMessagelogGetinformationRequest(url,port)
req.set_app_info(top.appinfo(appkey,secret))

req.param="sid"
try:
	resp= req.getResponse()
	print(resp)
except Exception,e:
	print(e)

pTopRequest pRequest = alloc_top_request();
pTopResponse pResponse = NULL;
pTaobaoClient pClient = alloc_taobao_client(url, appkey, appsecret);
set_api_name(pRequest,"alibaba.xspace.messagelog.getinformation");
add_param(pRequest,"param","数据结构JSON示例");
pResponse = top_execute(pClient,pRequest,NULL);
printf("ret code:%d\n",pResponse->code);
if(pResponse->code == 0){
	pTopResponseIterator ite = init_response_iterator(pResponse);
	pResultItem pResultItem = alloc_result_item();
	while(parseNext(ite, pResultItem) == 0){
		printf("%s:%s\n",pResultItem->key,pResultItem->value);
	}
	destroy_response_iterator(ite);
	destroy_result_item(pResultItem);
}
destroy_top_request(pRequest);
destroy_top_response(pResponse);
destroy_taobao_client(pClient);

TopClient = require('./topClient').TopClient;
var client = new TopClient({
	'appkey': 'appkey',
	'appsecret': 'secret',
	'REST_URL': 'http://gw.api.taobao.com/router/rest'
});

client.execute('alibaba.xspace.messagelog.getinformation', {
	'param':'数据结构JSON示例'
}, function(error, response) {
	if (!error) console.log(response);
	else console.log(error);
})

XML示例
JSON示例

<alibaba_xspace_messagelog_getinformation_response>
    <result>
        <data>{         &quot;data&quot;: {             &quot;sessionInfo&quot;: {                 &quot;robotSid&quot;: &quot;fe4ec6121ca541f092dfda7bd70a9c24&quot;,                 &quot;question&quot;: &quot;转人工&quot;,                 &quot;joinTime&quot;: 1747209583000,                 &quot;appName&quot;: &quot;tims100&quot;,                 &quot;memberName&quot;: &quot;刘雨寒&quot;,                 &quot;servicerId&quot;: 1000178079,                 &quot;servicerUicId&quot;: 0,                 &quot;leaveReason&quot;: 1,                 &quot;closeTime&quot;: 1747252960000,                 &quot;servicerName&quot;: &quot;2649120@OA&quot;,                 &quot;openTime&quot;: 1747209581000,                 &quot;closeInfo&quot;: {                     &quot;title&quot;: &quot;服务结束摘要&quot;,                     &quot;content&quot;: [                         {                             &quot;value&quot;: &quot;系统端断线&quot;,                             &quot;key&quot;: &quot;结束类型&quot;                         },                         {                             &quot;value&quot;: &quot;后台强制小二离开&quot;,                             &quot;key&quot;: &quot;结束原因&quot;                         }                     ],                     &quot;isShow&quot;: true                 },                 &quot;memberId&quot;: 4000389000026515             },             &quot;robotMessageList&quot;: [                 {                     &quot;msgType&quot;: &quot;MSG&quot;,                     &quot;gmtCreated&quot;: 1747209581329,                     &quot;userId&quot;: 4000389000026515,                     &quot;content&quot;: &quot;转人工&quot;,                     &quot;sid&quot;: &quot;fe4ec6121ca541f092dfda7bd70a9c24&quot;,                     &quot;head&quot;: {                         &quot;from&quot;: &quot;lyswfCeTqOZv&quot;,                         &quot;time&quot;: &quot;2025-05-14 15:59:41&quot;                     },                     &quot;senderName&quot;: &quot;刘雨寒&quot;,                     &quot;senderId&quot;: 4000389000026515,                     &quot;tenantId&quot;: 77020007,                     &quot;senderType&quot;: 1,                     &quot;cmd&quot;: &quot;MSG&quot;,                     &quot;id&quot;: 1048357690013,                     &quot;class&quot;: &quot;com.taobao.minerva.ocs.domain.OcsMessageLog&quot;,                     &quot;status&quot;: 0                 }             ],             &quot;messageList&quot;: [              ],             &quot;transferInfo&quot;: [              ]         },         &quot;status&quot;: 1     }</data>
        <success>true</success>
        <code>code</code>
        <message>message</message>
    </result>
</alibaba_xspace_messagelog_getinformation_response>

{
    "alibaba_xspace_messagelog_getinformation_response":{
        "result":{
            "data":"{         \"data\": {             \"sessionInfo\": {                 \"robotSid\": \"fe4ec6121ca541f092dfda7bd70a9c24\",                 \"question\": \"转人工\",                 \"joinTime\": 1747209583000,                 \"appName\": \"tims100\",                 \"memberName\": \"刘雨寒\",                 \"servicerId\": 1000178079,                 \"servicerUicId\": 0,                 \"leaveReason\": 1,                 \"closeTime\": 1747252960000,                 \"servicerName\": \"2649120@OA\",                 \"openTime\": 1747209581000,                 \"closeInfo\": {                     \"title\": \"服务结束摘要\",                     \"content\": [                         {                             \"value\": \"系统端断线\",                             \"key\": \"结束类型\"                         },                         {                             \"value\": \"后台强制小二离开\",                             \"key\": \"结束原因\"                         }                     ],                     \"isShow\": true                 },                 \"memberId\": 4000389000026515             },             \"robotMessageList\": [                 {                     \"msgType\": \"MSG\",                     \"gmtCreated\": 1747209581329,                     \"userId\": 4000389000026515,                     \"content\": \"转人工\",                     \"sid\": \"fe4ec6121ca541f092dfda7bd70a9c24\",                     \"head\": {                         \"from\": \"lyswfCeTqOZv\",                         \"time\": \"2025-05-14 15:59:41\"                     },                     \"senderName\": \"刘雨寒\",                     \"senderId\": 4000389000026515,                     \"tenantId\": 77020007,                     \"senderType\": 1,                     \"cmd\": \"MSG\",                     \"id\": 1048357690013,                     \"class\": \"com.taobao.minerva.ocs.domain.OcsMessageLog\",                     \"status\": 0                 }             ],             \"messageList\": [              ],             \"transferInfo\": [              ]         },         \"status\": 1     }",
            "success":true,
            "code":"code",
            "message":"message"
        }
    }
}

XML示例
JSON示例

<error_response>
    <code>50</code>
    <msg>Remote service error</msg>
    <sub_code>isv.invalid-parameter</sub_code>
    <sub_msg>非法参数</sub_msg>
</error_response>

{
	"error_response":{
		"msg":"Remote service error",
		"code":50,
		"sub_msg":"非法参数",
		"sub_code":"isv.invalid-parameter"
	}
}

错误码	错误描述	解决方案

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alibaba.xspace.messagelog.getinformation (根据sid获取消息记录和会话信息)

公共参数

请求参数

响应参数

请求示例

响应示例

异常示例

错误码解释

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